Privacy Policy
How we handle personal information
Last updated: 18 May 2026
VieVegan collects only the personal information reasonably needed to respond to enquiries,
manage orders, handle catering requests, and run the business. This may include your name,
email address, phone number, delivery or event details, dietary notes you choose to provide,
and messages sent to us by email or through third-party ordering platforms.
How information is collected
- When you contact us by email, phone, social media, or an enquiry link on this website.
- When you place an order or booking through third-party services such as delivery platforms.
- When basic website data is processed by service providers, including hosting, security, analytics, or font providers.
How information is used
- To respond to enquiries, prepare orders, manage catering, and provide customer support.
- To improve our menu, service, website, and customer experience.
- To comply with legal, accounting, food safety, and record-keeping obligations.
Disclosure
We may share information with service providers who help us operate the business, such as email,
hosting, delivery, ordering, payment, accounting, or professional advisers. We do not sell customer
personal information.
Access, correction, and complaints
To ask for access to personal information we hold about you, request a correction, or make a privacy
complaint, contact us at info@vievegan.com.au. We will
respond within a reasonable time.
Third-party links
This website may link to third-party ordering, delivery, maps, social media, or payment services.
Those services are responsible for their own privacy practices and terms.
Website Terms
Using this website
The information on this website is provided for general restaurant, menu, ordering, and contact
purposes. We aim to keep it accurate and up to date, but menu items, prices, availability, opening
hours, and ordering channels may change without notice.
Orders and third-party services
Delivery and online ordering may be handled by third-party platforms. If you order through a third-party
platform, that platform may apply its own fees, delivery rules, refund process, privacy policy, and terms.
Website content
Text, photography, branding, layout, and other website content are owned by VieVegan or used with
permission. You may not reproduce or reuse website content for commercial purposes without written consent.
Liability
Nothing in these terms excludes, restricts, or modifies any rights or remedies that cannot be excluded
under Australian Consumer Law. To the extent permitted by law, VieVegan is not responsible for losses
caused by website interruptions, inaccurate third-party information, or misuse of this website.
Food & Allergens
Allergen and dietary information
VieVegan prepares plant-based food in a working kitchen. Some menu items contain or may come into
contact with allergens including peanuts, tree nuts, soy, gluten, sesame, garlic, onion, and other
ingredients. Cross-contact can occur.
Please tell our team about allergies or dietary requirements before ordering. We will do our best to
provide current ingredient information, but customers with severe allergies should speak with staff
directly before placing an order.
Consumer Guarantees
Refunds, replacements, and order issues
Australian Consumer Law gives customers automatic guarantees that cannot be excluded by our policies.
If there is a problem with an order, please contact us as soon as possible with your order details and
a short description of the issue.
Depending on the situation, we may offer a replacement, refund, correction, or another appropriate
remedy. For orders placed through delivery platforms, the platform may need to process the refund or
support request through its own system.
For catering orders, cancellation terms should be confirmed in writing at the time of booking because
preparation, ingredient purchasing, and staffing may begin before the event date.
